The hotel offers amenities for your comfortable stay and unforgettable experiences
Internet
Parking
Baggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
No parking
24-hour reception
No pets allowed
24-hour security
Baggage storage
Fire extinguishers
Key access
Sports & Fitness
Fishing
Services
Pet amenities available
Room service
Housekeeping
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour
Dining
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Children
Cribs
Board games
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Public Bath
Shallow end
Room features
Air conditioning
Dressing area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Calle 14 S/N, 17 Y 19 Rio Lagartos,
Río Lagartos,
Mexico,
97720,
Yucatan
Map view
Calle 14 S/N, 17 Y 19 Rio Lagartos,
Río Lagartos,
Mexico,
97720,
Yucatan
City landmarks
Calle 9 62A
Malecon Rio Lagartos
4400 ft
Nearby
Calle 19 X 14
Parque Natural Ria Lagartos
1200 ft
calle 10 s/n
Biosphere Reserve
800 ft
Calle 13
Malecon Poniente
900 ft
calle 12 x 23 si num
Las Coloradas
1200 ft
Calle 9 62A
Paseo en lancha por la ria
1400 ft
Restaurants
Maleconcito Gourmet
1100 ft
Calle 9
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Great waterside breakfast nook
Helpful staff
Noisy in the mornings
Cleanliness issues in some rooms
7.0/10
Very good
Rooms
7.4
Location
9.2
Service
7.4
Dining
5.0
Guest reviews
7.0/10
based on 5 reviews
8.1
8.1/10 based on 746 reviews
Mary
United States of America,
January
2025
6.8/10
I had a mixed experience at the hotel. While the rooms were basic with good air-conditioning and comfortable beds, there was an unpleasant smell in the bathroom. The location was nice with great surroundings, particularly the views and the ease of accessing activities. However, the dining options were quite limited, leaving me feeling like I could have had a better experience overall.
Rooms
6.0
The rooms were very basic but featured good air-conditioning, comfortable beds, a hammock, and a small balcony. Unfortunately, there was a bad smell in the bathroom that affected the entire room.
Service
7.0
The service was a bit noisy with slamming doors starting as early as 7am, though the staff was generally friendly and went out of their way to help.
Location
9.0
I really enjoyed the location, which felt like an oasis with beautiful greenery and was close to great spots for breakfast and tours.
Dining
5.0
The dining experience was a letdown due to the limited selection, which made it better to order a la carte, and a significant portion of the menu wasn't available.
Facilities
7.0
The communal space was nice, but it felt a bit noisy in the mornings.
Dick
United States of America,
November
2024
7.6/10
I had a pleasant stay at the hotel, where the rooms were spacious, clean, and featured a comfortable king bed. The service was overall friendly, but some mornings were noisy due to music from the hall. The location was truly remarkable, right by the water with stunning sunset views. However, dining could use some improvement as breakfast choices were limited, though it was included with the room.
Rooms
9.0
The rooms were very spacious and clean, with a comfortable king bed, perfect for relaxation.
Service
7.0
The staff were friendly and helpful, though the hall music played too early for my taste, making it hard to relax in the mornings.
Location
10.0
The location was amazing, right by the water, and I enjoyed the lovely seating area for watching sunsets.
Dining
5.0
Breakfast was included with the room, but it could have had a bit more variety; it took quite a while to arrive too.
Facilities
7.0
The overall facilities were well-maintained, but nothing stood out as exceptional.
Patricia
United States of America,
November
2024
6.4/10
I had a mixed experience at this hotel. The rooms were clean and comfortable with lovely sea view balconies, which I really enjoyed. However, the service left much to be desired, especially in the mornings when it felt a bit disruptive. The location was wonderful, right next to the water, making it easy to access nearby activities. Dining options were quite limited, which was disappointing for the price I paid.
Rooms
8.0
The rooms were clean, comfy, and had beautiful balconies overlooking the sea.
Service
5.0
Service was a bit lacking; they were quite disruptive starting early in the morning and not very accommodating to requests.
Location
9.0
The location was fantastic, situated right by the water, which made it great for picking up tours and enjoying the beautiful views.
Dining
5.0
Dining was a letdown due to the limited menu; it could definitely use more variety.
Facilities
6.0
Facilities were average; there was nothing particularly exceptional.
Amanda
United States of America,
October
2024
7.0/10
This hotel has some great aspects, like being right by the water, which I loved for breakfast, and the staff was really nice and helpful. However, the noise from the common area can be overwhelming in the mornings, and cleanliness could be improved in some rooms. Overall, it’s a decent choice if you don't mind a bit of morning hustle.
Rooms
7.0
The rooms were clean and had air conditioning, but some could use a better level of cleanliness. The setup around the common area means you'll hear a lot of bustle if you're close to the center.
Service
9.0
Staff was really nice and seemed to go out of their way to help, which I appreciated. Room service and other amenities were efficient and caring.
Location
8.0
The location is perfect, right next to the boats and the river, making it very convenient for booking tours. However, it can get quite noisy at times.
Dining
5.0
Dining options were limited, though there are some free breakfast items available. It would be nice to see more variety on the menu.
Facilities
6.0
Facilities were adequate, though not exceptional, and could use some updates and maintenance to improve the overall experience.
Great waterside breakfast nook
Noisy in the mornings
Dave
United States of America,
August
2024
7.4/10
My stay at the hotel had its highs and lows. The rooms were impressively spacious with good air conditioning, although mine was right above the kitchen, which made for some noise at times. The location was unbeatable, sitting right by the water with incredible sunset views. Service was excellent, with the staff helping us book a memorable boat trip. However, the dining experience was less than stellar, taking almost an hour for our food to arrive. Overall, it’s a great place, but there are some areas that could use improvement.
Rooms
7.0
The room I had was really big and comfortable, but I did notice some noise coming from the kitchen below.
Service
9.0
The staff was incredibly friendly and helpful, efficiently assisting us with our boat trip bookings.
Location
10.0
The hotel's position right by the water was amazing, offering stunning views, especially from the rooftop.
Dining
5.0
Unfortunately, the dining experience left much to be desired; it took nearly an hour for our food to reach us, which was disappointing.
Facilities
6.0
Facilities were decent, but there was nothing standout that really caught my attention.
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